Special Alert: Please visit the Announcents tab to learn more about information regarding a potential regional water utillity.
(515) 278-3940
Emergency/After Hours:
(515) 971-1102

Payment Options

The Urbandale Water Utility offers many convenient methods of payment for its customers.

Online Payments

Customers may pay their monthly statement via the Urbandale Water Utility’s online bill payment system.  To register for online access customers will need the last five digits of their account number.

Telephone Payments

If customers wish to make payment via the telephone, the Urbandale Water Utility is able to accept  check, credit or debit card payments.  To make a phone payment please call the office at 515-278-3940 to speak to a customer service representative.

Automatic Payments

Customers may sign up for recurring, automatic payments via Direct Pay.

Other Payment Options

night depository

 The Urbandale Water Utility will accept cash, check, money orders, or credit & debit cards in the office. Customers may mail checks or use their bank’s online bill pay system.  The Hy-Vee store at 8701 Douglas will accept payments at the customer service desk.  There is also a drive up night depository located on the south side of the Urbandale Water Utility’s parking lot.