Payment Options

The Urbandale Water Utility offers many convenient methods of payment for its customers.

Online Payments

Customers may pay their monthly statement via the Urbandale Water Utility’s online bill payment system.  To register for online access customers will need their ten digit account numbers.  The Urbandale Water Utility has partnered with Paymentus to provide customers access to e-statements, online account access, & credit card payments as well as offering new options such as scheduling payments for a future date, saving payment methods, establishing auto-pay by credit card, and more.

Telephone Payments

If customers wish to make payment via the telephone, the Urbandale Water Utility is able to accept  check, credit or debit card payments.  To make a phone payment please call  888-598-9833.

Automatic Payments

Customers may sign up for recurring, automatic payments via Direct Pay.  With Direct Pay, payment of your monthly statement is automatic – saving you time, effort and postage.  You will receive your water bill before the automatic payment is made.  This convenient payment method is offered directly through the Urbandale Water Utility at no cost to our customers.

Customers may also sign up for recurring payments through the Urbandale Water Utility’s online bill payment system.  As these methods are provided by Paymentus, recurring payments offered through the online bill payment system will have an additional convenience fee assessed.

Other Payment Options

 The Urbandale Water Utility will accept cash, check, money orders, or credit & debit cards in the office. Customers may mail checks or use their bank’s online bill pay system.  The Hy-Vee store at 8701 Douglas will accept payments at the customer service desk.  There is also a drive up night depository located on the south side of the Urbandale Water Utility’s parking lot.