Special Alert: As the Urbandale Water Utility prepares for the arrival of season, Distribution Technicans will be flowing fire hydrants throughout the city. Please contact the Urbandale Water Utility with any questions or concerns.
Phone:
(515) 278-3940
Pay By Phone:
888-598-9833
Emergency/After Hours:
(515) 971-1102

New Service

To start, cancel, or transfer service the Urbandale Water Utility asks that all customers contact the office in advance at 515-278-3940.  New residents will be sent a packet of information including an Application for Water Service Card to fill out and return with a deposit.  The deposit is based on the size of the meter installed at the property ranging from $40.00 – $150.00.  The deposit is returned as a credit on the monthly statement after three years of service or applied towards a final statement.  All residents will pay a non-refundable service charge of $5.00.

UWU office-2