Special Alert: See our Announcements Tab for COVID 19 information.
(515) 278-3940
Emergency/After Hours:
(515) 971-1102


The Urbandale Water Utility has implemented steps to comply with national, state and local guidance to limit person to person contact.  These steps are in an effort to protect the health of our customers and employees by minimizing potential exposure.

  • Effective immediately the Urbandale Water Utility has closed its facilities to the public.
  • We have suspended our in-home customer service visits but will still be available to respond to emergencies.

If you have questions concerning your account or service please call our office 278-3940.

Information about COVID-19 and drinking water

EPA recommends that Americans continue to use and drink tap water as usual. The World Health Organization (WHO) has stated the presence of COVID-19 virus has not been detected in drinking water supplies.  According to the Center for Disease Control (CDC) COVID-19 is mainly thought to be spread between people who are in close contact with one another.