Special Alert: The Urbandale Water Utility will be closed on Thursday, November 26 & Friday, November 27, 2020 in observance of Thanksgiving. Normal business hours will resume on November 30, 2020.
(515) 278-3940
Emergency/After Hours:
(515) 971-1102


The Urbandale Water Utility is proud to offer its customers e-statements as a convenient, eco-friendly method to receive monthly statements.  By registering for e-statements, customers will receive an email notification when a statement is available for online viewing.  Customers may revert to paper statements at any time.

To request e-statements, customers must first register an account online.  This can be done by clicking here.   To register for online access, customers will need the last five digits of their account number.  Once registered, customers may select a statement delivery method under the Preferences tabs.

If you have any questions or need assistance, please contact the Urbandale Water Utility at 515-278-3940.