Special Alert: As we enter into below freezing temperatures, please remember to disconnect hoses from hose bibs to prevent damaged water lines at your home. Also, if your home has an irrigation system, please ensure it is properly drained to prevent damage and water leaks. In case of a water leak, it’s important to know where your main water shutoff is located. Most main water shutoff valves are located inside the home, in the basement, and just a few feet from where the main water line enters the house. To shut off water to your home, ensure the valve is turned perpendicular to the water line (ball valve style) or clockwise in the off position (gate valve style).
Phone:
(515) 278-3940
Pay By Phone:
888-598-9833
Emergency/After Hours:
(515) 971-1102

Water Quality

The Urbandale Water Utility is committed to providing its customers with clean and safe water.  The utility currently purchases and distributes treated water from Des Moines Water Works.  Customers may also contact the Des Moines Water Works Lab directly at 515-283-8761.

In 2013, the Urbandale Water Utility purchased two hundred acres of land in Johnston for potential development as a water treatment plant to ensure the utility is able to achieve its goal of providing quality water for the community of Urbandale.

The 2024 Consumer Confidence Report (CCR) is an annual report containing information about the source and quality of your drinking water.  You may requested a printed copy of the CCR by contacting the Urbandale Water Utility at 515-278-3940.

2024 Consumer Confidence Report

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