The Urbandale Water Utility offers many convenient methods of payment for its customers.
Customers may pay their monthly statement via the Urbandale Water Utility’s online bill payment system. To register for online access customers will need the last five digits of their account number.
If customers wish to make payment via the telephone, the Urbandale Water Utility is able to accept check, credit or debit card payments. To make a phone payment please call the office at 515-278-3940 to speak to a customer service representative.
Customers may sign up for recurring, automatic payments via Direct Pay.
Other Payment Options
The Urbandale Water Utility will accept cash, check, money orders, or credit & debit cards in the office. Customers may mail checks or use their bank’s online bill pay system. The Hy-Vee store at 8701 Douglas will accept payments at the customer service desk. There is also a drive up night depository located on the south side of the Urbandale Water Utility’s parking lot.