To start, cancel, or transfer service the Urbandale Water Utility asks that all customers contact the office at least one business day prior to the date of transfer at 515-278-3940. In addition to contacting the office in advance, new residents to Urbandale will be asked to stop into the office to complete an Application for Water Services card and to pay a deposit. The deposit is based on the size of the meter installed at the property and range from $20-150. The deposit is returned as a credit on the monthly statement after three years of service or applied towards the final statement. All residents will be required to pay a non-refundable service charge of $5.