Special Alert: The Urbandale Water Utility will be closed Thursday, Nov. 23 & Friday, Nov. 24 in observance of the Thanksgiving Holiday.
Phone:
(515) 278-3940
Emergency/After Hours:
(515)-971-1102

New Service

To start, cancel, or transfer service the Urbandale Water Utility asks that all customers contact the office at least one business day prior to the date of transfer at 515-278-3940.  In addition to contacting the office in advance, new residents to Urbandale will be asked to stop into the office to complete an Application for Water Services card and to pay a deposit.  The deposit is based on the size of the meter installed at the property and range from $20-150.  The deposit is returned as a credit on the monthly statement after three years of service or applied towards the final statement.  All residents will be required to pay a non-refundable service charge of $5.

UWU office-2