Special Alert: DUE TO AN EMERGENCY REPAIR, MANY CUSTOMERS IN THE AREA OF 142ND AND DOUGLAS ARE CURRENTLY WITHOUT WATER. WATER SERVICE IS EXPECTED TO BE OFF FOR MOST OF THE DAY. The Urbandale Water Utility currently has two Water System Improvement projects. Please click on the Announcements tab to view Notice to Bidders.
(515) 278-3940
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Urbandale Water Utility

The Urbandale Water Utility provides services to 16,100 accounts within the Urbandale city limits. With two elevated water storage tanks, approximately two hundred miles of water main, and three booster pumping stations that supply water to two pressure zones, the Urbandale Water Utility is able to provide water services to the residents and businesses of Urbandale. The Urbandale Water Utility currently purchases treated water from Des Moines Water Works for distribution to its customers.

Services of Urbandale Water Utility

The Urbandale Water Utility is proud to offer its customers services beyond providing clean, quality water. In addition to providing convenient payment methods, e-statements, automatic meter readers and offering residential leak detection services, the Urbandale Water Utility serves as a billing agent for the City of Urbandale. Your monthly statement will include charges for sanitary sewer, storm water, and solid waste services. The Urbandale Water Utility will also utilize the Code Red Automated Notification System to quickly inform customers of interruptions in service. If you have not yet done so, please register for this free service.

Current Project Updates

Stay up-to-date on our new projects and Infrastructure updates.

Water Main Repairs

As the seasons change, water main breaks can happen more frequently. Crews from the Urbandale Water Utility will be on the site of all main breaks in Urbandale until the break has been repaired and water service restored.